Through the ETSIAAB Internal Quality Assurance System (PR Management of Complaints, Suggestions and Congratulations (PR/SO/006)), both students, teachers, administration and services staff, or the general public, can register complaints, suggestions and congratulations related to both the operation of the Master's Degree in Computational Biology and the services of the School, in general.
Access the "Mailbox for Complaints, Suggestions and Congratulations":
https://www.etsiaab.upm.es/Calidad/Buzon_de_Quejas,_Sugerencias_y_Felicitaciones
A full descripition of the claims handling process can be found here:
http://www.etsiaab.upm.es/Calidad/Unidad%20de%20Calidad/SGIC